Core ResourcesDashboard workflow
Email Processing
Connect an inbox and turn inbound customer messages into structured operational work.
1
How ingestion works
Email processing is configured as an authenticated workspace integration. Connected messages are normalized, classified, and linked to relevant work records before automation rules run.
- Connect a supported mailbox from Dashboard → Integrations.
- Choose which inbound messages Fortifiers should process.
- Review extracted request context before downstream quote or task actions.
- Use audit logs to trace automated processing.
2
Public API boundary
The inbound provider webhook is infrastructure-facing and is not a general-purpose public v1 endpoint. Do not post customer mail directly to internal email routes.
A dedicated, tenant-safe email ingestion API will be documented here if it becomes part of the public v1 contract.
3
Recommended custom integration
For custom intake today, send normalized request text to the quote-generation endpoint and retain the source message ID in your own system for traceability.
json
{
"text": "Email from customer@example.com: Need an urgent repair to the loading dock door...",
"industry": "commercial doors"
}4
Privacy
Only forward the content required to scope the work. Avoid sending credentials, payment-card data, or unrelated message history.